COVID19 rockITcloud cloud call center

As we all know COVID19 has put enormous stress on the world. We at rockITdata have been collaborating with AWS and Salesforce to help relieve some of that stress by creating rockITcloud, a cloud based call center. This program has multiple use cases… PBX replacement for business continuity Integrate telephony, chat and SMS with CRM Intelligent Chatbots

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How to Increase Your Field Service ROI

Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth. In order to address customer needs quickly, managers must be able to easily schedule, dispatch and manage field service crew. However, managing a mobile workforce requires a significant investment. The cost is even greater when you need to

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Salesforce Field Service Lightning Pricing and License Types

Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to assigning work, to gaining complete visibility into service operations, Salesforce Field Service Lightning helps you deliver

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The Modern-Day AppExchange Entrepreneur

1 Person, 54 Countries, 475+ Customers, in 9 Months

Well, its been 9 Months since my ‘last confession’ when I published my initial article, The Modern-Day AppExchange Entrepreneur. Floored is what comes to mind when I consider that a ‘little part of me’ has been spread so many places, in such a short amount of time. What started as a life long goal, has taken

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8 Important Field Service Metrics and How to Improve Them

82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can enhance customer experiences, differentiate brands, and drive new revenue streams. As a result, service leaders are investing in

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