by Mariela Barrera | Feb 27, 2022 | Blog, Service, Strategy, Technology
The chatbot is an Artificial Intelligence technology solution that allows us to exchange messages in real-time between the user and the chat system. According to reports, currently, 82% of companies in the world say they have a positive return on the investment made...
by Mariela Barrera | Feb 27, 2022 | Blog, Customer Experience, Service
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
by Mariela Barrera | Feb 27, 2022 | Blog, Customer Experience, Service
82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can...
by Mariela Barrera | Feb 27, 2022 | Blog, Service
Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth. In order to address customer needs quickly, managers must be able to easily schedule, dispatch and manage field service crew....
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