Company Culture: Elevating Growth and Wellness
Author Name:Joseph Yoo At rockITdata, we're committed to creating an inclusive and supportive environment where every team member feels valued, empowered, and engaged. Embarking on a journey of personal and professional growth is a cornerstone at rockITdata, and our...
Guiding Principles: Driving Excellence in Every Step
Author Name:Joseph YooAt rockITdata, our guiding principles are more than just words on a page. They are the foundation of our culture and the compass that steers every decision and action. These principles encapsulate our values, define our interactions, and drive...
Ranked #7 on 50 Fastest Growing Women-Led Companies
The Women Presidents Organization announces the businesses on this year’s list ahead of annual Entrepreneurial Excellence Forum NEW YORK – May 15, 2024 – Today, the Women Presidents Organization (WPO) announced the businesses recognized on the annual 50...
Art of Data Visualization: A Guide to Effective Story Telling
In today's era of data, the ability to break down complex information into clear, compelling visuals is a skill that sets professionals apart. Data visualization is not about creating pretty charts; it's about telling stories, uncovering insights, and driving informed...
Ranked #5 on Inc. Northeast Region’s Fastest-Growing Private Companies
With a Two-Year Revenue Growth of 1481%, rockITdata Ranks No. 5 on Inc. Magazine’s List of the Northeast Region’s Fastest-Growing Private Companies Companies on the 2024 Inc. 5000 Regionals: Northeast list had an average growth rate of 155.84 percent. Philadelphia,...
rockITdata Named to Inc. Business Media’s Vet100 List
Philadelphia-area company ranked among 100 Fastest-Growing Veteran-Owned Businesses Philadelphia, PA, November 2, 2023 – rockITdata has been named to annual Vet100 list—a compilation of the nation’s fastest growing veteran-owned businesses. The ranking, created in...
Understanding the Role of Chatbots in the Modern Contact Center
In the ever-evolving landscape of customer service, contact centers play a pivotal role in ensuring seamless interactions between businesses and their customers. With the rapid advancements in technology, one tool that has revolutionized the way contact centers...
rockITdata Ranks No. 115 on the 2023 Inc. 5000
With Three-Year Revenue Growth of 4,169 Percent, rockITdata Ranks No. 115 Among America’s Fastest-Growing Private Companies NEW YORK, August 15, 2023 – Inc. revealed today that rockITdata ranks No. 115 on the 2023 Inc. 5000, its annual list of the fastest-growing...
Case Study – VHA Quality and Safety Management – VHA Tiered Safety Huddles
Case StudyManagement ConsultingVHA Quality and Safety Management – VHA Tiered Safety HuddlesProblemThe VHA needed to establish an omni-directional communication process across it’s 172 VA Medical Centers, 18 VISNs, and Central Office Programs that enabled teams to...
Case Study – VHA Quality and Safety Management – Safety Science Publishing Program
Case StudyManagement ConsultingVHA Quality and Safety Management – Safety Science Publishing ProgramProblemVHA embarked on its Journey to becoming a High Reliability Organization and wanted to contribute to the knowledgebase and science of High Reliability through...
Case Study – VHA Quality and Safety Management – Introduction to Just Culture
Case StudyManagement ConsultingVHA Quality and Safety Management – Introduction to Just CultureProblemCommitting to a long-term journey towards High Reliability and a Just Culture - focused on Veteran and staff safety and transparency - VHA wanted to implement the...
Case Study – VHA Quality and Safety Management – HRO Leader Coaching
Case StudyManagement ConsultingVHA Quality and Safety Management – HRO Leader CoachingProblemIn 2019, the Veterans Health Administration recognized a need to renew focus on the pursuit of zero preventable harm while facing historic grow and transformation. With added...
Case Study – VHA Quality and Safety Management – HRO Assessment and Planning
Case StudyManagement ConsultingVHA Quality and Safety Management – HRO Assessment and PlanningProblemThe Joint Commission estimates that over 60,000 patients per year die due to preventable harm in the U.S. VA hired rockITdata to assess ongoing operations across their...
Case Study – VHA Nurse Standards and Qualifications Modernization
Case StudyManagement ConsultingVHA Nurse Standards and Qualifications ModernizationProblemThe Veterans Health Administration (VHA) has a large, diverse and geographically dispersed nursing workforce and needed a comprehensive plan to modernize the outdated nurse...
Case Study – VHA National Center for Patient Safety – Teams Training
Case StudyManagement ConsultingVHA National Center for Patient Safety – Teams TrainingProblemVHA National Center for Patient Safety (NCPS) developed a very sophisticated multi-disciplinary educational program designed to create high functioning clinical teams across...
Case Study – VHA Lean Curriculum Development
Case StudyManagement ConsultingVHA Lean Curriculum DevelopmentProblemVHA needed a Lean Community of Practice structure to standardize, grow, and sustain continuous process improvement across the enterprise. Forward movement was stalled due to the COVID-19 Pandemic...
Ranked #7 on 50 Fastest Growing Women-Led Companies
The Women Presidents Organization announces the businesses on this year’s list ahead of annual Entrepreneurial Excellence Forum NEW YORK – May 15, 2024 – Today, the Women Presidents Organization (WPO) announced the businesses recognized on the annual 50...
Ranked #5 on Inc. Northeast Region’s Fastest-Growing Private Companies
With a Two-Year Revenue Growth of 1481%, rockITdata Ranks No. 5 on Inc. Magazine’s List of the Northeast Region’s Fastest-Growing Private Companies Companies on the 2024 Inc. 5000 Regionals: Northeast list had an average growth rate of 155.84 percent. Philadelphia,...
rockITdata Named to Inc. Business Media’s Vet100 List
Philadelphia-area company ranked among 100 Fastest-Growing Veteran-Owned Businesses Philadelphia, PA, November 2, 2023 – rockITdata has been named to annual Vet100 list—a compilation of the nation’s fastest growing veteran-owned businesses. The ranking, created in...
rockITdata Ranks No. 115 on the 2023 Inc. 5000
With Three-Year Revenue Growth of 4,169 Percent, rockITdata Ranks No. 115 Among America’s Fastest-Growing Private Companies NEW YORK, August 15, 2023 – Inc. revealed today that rockITdata ranks No. 115 on the 2023 Inc. 5000, its annual list of the fastest-growing...
rockITdata Awarded 2023 SBA Eastern Pennsylvania District Veteran-Owned Small Business of the Year
Philadelphia, PA, April 27, 2023 - The U.S. Small Business Administration’s Eastern Pennsylvania District Office announced its 2023 Small Business Week Award Winners. rockITdata was named Eastern Pennsylvania District Veteran Owned Small Business of the Year. SBA’s...
rockITdata Ranks No. 17 on Inc. Northeast Fastest-Growing Private Companies
Companies on the 2023 Inc. 5000 Regionals: Northeast list had an average growth rate of 450 percent. rockITdata achieved a two-year revenue growth of 1,214 percent. Philadelphia, PA, March 7, 2023 – Inc. Magazine today revealed...
rockITdata Achieves the AWS Service Delivery Designation for Connect
PHILADELPHIA, Pa., November 8, 2022 – rockITdata achieves the AWS Service Delivery Designation for Connect rockITdata LLC (“rockITdata”), an industry leading Veteran, Minority, and Woman-owned Small Business certified by NWBOC,...
rockITdata Acquires Pharos Group, Inc
PHILADELPHIA, Pa., October 25, 2022 – rockITdata announces the strategic acquisition of the Pharos Group, Inc. rockITdata is a minority, woman-owned, and SDVOSB, providing world class IT consulting services to the government and commercial...
Optimizing Call Routing using Amazon Connect
As a business owner, you know that optimizing call routing in your call center is crucial to delivering exceptional customer service. But how can you streamline this process and ensure that calls are being routed efficiently? The answer is Amazon Connect. Amazon...
Boosting Your First Call Resolution Rates with AWS Connect and Machine Learning
As a business, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. One of the key metrics to measure the effectiveness of your customer service is first call resolution (FCR) rates. FCR is the percentage of calls...
8 Important Field Service Metrics and How to Improve Them
82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can...
How to Increase Your Field Service ROI
Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth. In order to address customer needs quickly, managers must be able to easily schedule, dispatch and manage field service crew....
Art of Data Visualization: A Guide to Effective Story Telling
In today's era of data, the ability to break down complex information into clear, compelling visuals is a skill that sets professionals apart. Data visualization is not about creating pretty charts; it's about telling stories, uncovering insights, and driving informed...
Understanding the Role of Chatbots in the Modern Contact Center
In the ever-evolving landscape of customer service, contact centers play a pivotal role in ensuring seamless interactions between businesses and their customers. With the rapid advancements in technology, one tool that has revolutionized the way contact centers...
Data for Artificial Intelligence and Machine Learning Models
Difference between unstructured and structured data. In the world of machine learning, data is everything. The algorithms used in machine learning require data to be fed into them in order to learn and make predictions. However, data comes in many different forms and...
Call Centers – Going Back in History
Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...
All you need to know about Amazon Connect
From the beginning customer satisfaction has been a top priority for Amazon Business. This is the driving force behind the development and improvements of Amazon Web Services. Creating a tool to meet Amazon’s high standards of security, flexibility, reliability, and...
What is Salesforce MFA?
Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning February 1, 2022, Salesforce will begin to require customers to Multi-factor Authentication...
The Future of the Cloud
In today’s day and age, the business world has continued to evolve at a rapid pace, which only increases the pressure on businesses to grow and mold with these continuous changes. The traditional IT solutions of the past have been left behind, and cloud computing has...
What is a Cloud Call Center?
Customers use an average of 10 channels to communicate with companies, and they expect a personalized experience across them all. Supervisors and agents need a better way to handle call volume, speed up call resolution, and bring the power of AI/ML into the contact...
Company Culture: Elevating Growth and Wellness
Author Name:Joseph Yoo At rockITdata, we're committed to creating an inclusive and supportive environment where every team member feels valued, empowered, and engaged. Embarking on a journey of personal and professional growth is a cornerstone at rockITdata, and our...
Guiding Principles: Driving Excellence in Every Step
Author Name:Joseph YooAt rockITdata, our guiding principles are more than just words on a page. They are the foundation of our culture and the compass that steers every decision and action. These principles encapsulate our values, define our interactions, and drive...