Healthcare

The Healthcare Reality Our Clients Face 

As we connect with customers, we hear the same challenges. Organizations are operating in an AI-led world filled with possibility, yet they remain constrained by insufficiencies, data blindness, and unsustainable solutions, shrinking margins and rising stakes. 

Data Everywhere, Insights Nowhere

Healthcare is flooded with patient data, payer data, wearables data, etc., yet clinicians and leaders struggle to gain timely, meaningful insights to improve outcomes and patient experiences.

AI Hype vs. Operational Realities

Artificial intelligence promises groundbreaking improvements, but healthcare organizations frequently lack the infrastructure, talent, and governance to realize its full value at scale.

Think your Healthcare Organization is ready for AI? Check Here.

More Tech without Transformation

Many healthcare institutions deploy technology first, expecting extraordinary change, but often end up with expensive software and little improvement in patient care or provider efficiency.

Shrinking Margins with Increased Risks

Hospitals, health systems, and payers face tightening budgets and heightened expectations to deliver greater value – often at substantial financial risk.

Balancing Cost, Care and Compliance

Providers are pressured to improve patient experiences and outcomes, reduce costs, and simultaneously adhere to stringent and increaasing regulatory demands…without clear tradeoffs.

Fighting for the Joy in Medicine

Healthcare teams face unprecedented burnout—buried under administrative tasks, overwhelming data, and fragmented technologies. Restoring joy in medicine requires solutions that simplify workflows, reconnect clinicians to patient care, and rebuild professional satisfaction.

Our Work

Patient Experience Optimization

Challenge

A healthcare organizaiton that runs nearly 50 outpatient facilities in New England was expanding it’s services to partner with reginal health systems to develop ambulatory services centers. Legacy analytics platforms prevented patient experience and operational performance metrics across facilities.

Solution/Services

rockITdata leveraged it’s full AMANDA Framework to understand the analytics needs of the system, migrate their legacy platform to the cloud, and optimize their front-end applicatiosn to drive better automation, transparency and executive-level decision making.

Business Value

  • Patiennt Experience overlayed with operational data enabled a modernized and efficient patient journey workflow.
  • Resource allocation analytics drove optimized workforce utilization and enabled

Clinician-friendly Standardization

Challenge

A large government healthcare delivery system faced challenges in ensuring consistent and sustainable practices across the enterprise. With a renewed focus on standardization – centered around creating  zero preventable harm to patients – they recognized the need for streamlining, scaling, and maintaining best practices throughout their healthcare operations.

Solution/Services

We established the infrastructure and identified key enabling conditions for success and sustained adoption, ensuring readiness through leadership alignment. Then, we developed and prototyped a tailored enterprise High Reliability Organization (HRO) framework which fostered continued adoption of high-reliability practices with health facility leaders across more than 160 medical centers. 

Business Value

  • Integrated, cleansed and accessible data across Global Medical and Scientific Affairs
  • Improved performance and self-service for business users
  • Standardization enabled a 28% reduction in close call-to-adverse event ratio over two years, as reported by Agency.

Intelligent Contact Centers

Challenge

The client was a health plan for service members, their families and beneficiaries around the world serving 9.6 million beneficiaries. For one of their managed care support contracts that serviced half of the United States, they struggled to support call volumes over topics like benefits/schedules that could not support 6K concurrent calls with their fixed number of agents.

Solution/Services

rockITdata implemented and hosted AWS connect to create an intelligent contact center to maximize efficiency and create telemetry of the caller’s contact center experience. We leveraged automation, NLP and AI-enabled chatbots to unify omni-channel strategy to boost efficiency and extensive customer wait times.

Business Value

  • Successfully implemented the largest FedRAMP’ High  instance of AWS Connect in AWS GovCloud
  • Reduced beneficiary wait times without increasing the number human call agents

Data Technology Partners

We cultivate select partnerships, ensuring a focused and deep collaboration, while our broad technical competencies allow us to navigate a wide array of challenges and deliver tailored solutions to our clients.

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