Problem

VHA National Center for Patient Safety (NCPS) developed a very sophisticated multi-disciplinary educational program designed to create high functioning clinical teams across 167 medical centers and 1100 outpatient clinics. The training met significant resistance and experienced inconsistent quality.

Solution

Authored an Implementation Guide to communicate value, standardize roles and responsibilities, provide a phased implementation approach, and remove administrative burdens. Equipped instructors with 6 hours of video content and three instructor manuals to ensure consistent quality.