Public Sector

The Harsh Realities Facing Public Sector Leaders

As we partner with leaders in the public sector, we consistently identify public servants are facing similar challenges. Agencies are operating in an era of unprecedented demands, data complexity, constrained resources, and heightened expectations for transparency, efficiency, security – all at the same time.

Data Overload, Limited Actionable Insights

Agencies accumulate vast amounts of data from diverse sources, yet struggle to transform this data into actionable insights for informed policy decisions and improved citizen outcomes.

AI and Automation: Promises vs. Reality

Artificial Intelligence and automation technologies offer significant potential, yet many public sector organizations face practical barriers – such as lack of expertise, governance frameworks, and over-promising vendors – to effectively scale these solutions.

Think your Agency is ready for AI? Check Here.

Legacy Systems Hindering Modernization

Outdated infrastructure and legacy systems consume budgets and resources, slowing innovation, increasing security vulnerabilities, and limiting responsiveness to evolving mission needs.

Budget Pressures, Rising Expectations

With budgets increasingly constrained, public agencies are pressured to achieve more with less – delivering higher-quality services while containing costs and demonstrating measurable value and impact.

Cybersecurity Risks Escalating

Cyber threats continue to grow, targeting sensitive public data and critical infrastructure. Agencies face a constant challenge to maintain robust cybersecurity while navigating complex regulatory requirements.

Rebuilding Public Trust and Engagement

Restoring public confidence demands transparency, accountability, and improved citizen engagement. Agencies must leverage modern technologies to enhance service delivery, simplify interactions, and demonstrate measurable progress.

Our Work

Bringing Agility to Government Research

Challenge

A large government research institution was constrained by disconnected data sources, siloed processes, and reliance on manual Excel-based workflows that obstruct comprehensive visibility into both administrative and scientific data, making it difficult to align resources for rapid decisions and innovation. Without cohesive analytics and real-time insights, departments struggled to collaborate, slowing strategic decision-making and hindering cross-functional efforts across a vast network of government and connected partners.

Solution/Services

In addition to deploying modern technologies, rockITdata empowered the cutomer to embrace a culture of innovation by transitioning the customer to data-first mindset to automate processes, improve efficiency, and offer real-time actionable insights; ultimately leading to a more agile and efficient operation.

Business Value

  • Improved data governance and quality through centralized standards and clear documentation to mitigate errors, ensuring consistent, and trustworthy data across all programs.
  • Created a sustainable culture of innovation through the adoption of advanced analytics techniques – driving continuous improvement and transformative growth.

Clinician-friendly Standardization

Challenge

A large government healthcare delivery system faced challenges in ensuring consistent and sustainable practices across the enterprise. With a renewed focus on standardization – centered around creating  zero preventable harm to patients – they recognized the need for streamlining, scaling, and maintaining best practices throughout their healthcare operations.

Solution/Services

We established the infrastructure and identified key enabling conditions for success and sustained adoption, ensuring readiness through leadership alignment. Then, we developed and prototyped a tailored enterprise High Reliability Organization (HRO) framework which fostered continued adoption of high-reliability practices with health facility leaders across more than 160 medical centers. 

Business Value

  • Integrated, cleansed and accessible data across Global Medical and Scientific Affairs
  • Improved performance and self-service for business users
  • Standardization enabled a 28% reduction in close call-to-adverse event ratio over two years, as reported by Agency.

Intelligent Contact Centers

Challenge

The client was a health plan for service members, their families and beneficiaries around the world serving 9.6 million beneficiaries. For one of their managed care support contracts that serviced half of the United States, they struggled to support call volumes over topics like benefits/schedules that could not support 6K concurrent calls with their fixed number of agents.

Solution/Services

rockITdata implemented and hosted AWS connect to create an intelligent contact center to maximize efficiency and create telemetry of the caller’s contact center experience. We leveraged automation, NLP and AI-enabled chatbots to unify omni-channel strategy to boost efficiency and extensive customer wait times.

Business Value

  • Successfully implemented the largest FedRAMP’ High  instance of AWS Connect in AWS GovCloud
  • Reduced beneficiary wait times without increasing the number human call agents

Data Technology Partners

We cultivate select partnerships, ensuring a focused and deep collaboration, while our broad technical competencies allow us to navigate a wide array of challenges and deliver tailored solutions to our clients.

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