The next generation cloud-based contact center solution
Is your CCaaS:
- Cloud-based.
- Remote-first.
- Always-on.
- Automated.
- Personalized.
- Self-led.
- Device agnostic.
If not, we can help.
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Our Technology Partners
rockITCX is the next generation of contact center technology
Discover
Customer-Facing Self-Service
Knowledgelake
AI & ML Content Analysis
Multimedia Content Library
Chat Bot
Connect
Omni-channel communication engine: Phone, SMS & Chat, Social Media
Skill-based routing
Performance reporting
Engage
Integrated agent UI
Omni-channel support management
Contact, case & activity management
Reporting tools & dashboards
Work
Workforce Management
Professional services
Call center support
Agents & Supervisors
rockITCX
rockITCX
The next generation cloud-based contact center solution. We combine cutting-edge cloud technologies from AWS with modern CRM integrations to create a seamless customer experience platform.
AI/ML
AI/ML
Innovation is at the heart of what we do. We harness the power of artificial intelligence and machine learning to improve your business.
Management Consulting
Management Consulting
Staffing
Staffing
Professional, experienced, and ready. We place the right person for the right price with the right technological skills.