by Mariela Barrera | Feb 27, 2022 | Blog, Strategy, Technology
Reducing IT costs IT executives can easily reduce computing resources to meet specific business needs and save money. Rather than estimating capacity requirements ahead of time, organizations can make changes on the go and eliminate unneeded hardware or on-premises...
by Mariela Barrera | Feb 27, 2022 | Blog, Service, Strategy, Technology
The chatbot is an Artificial Intelligence technology solution that allows us to exchange messages in real-time between the user and the chat system. According to reports, currently, 82% of companies in the world say they have a positive return on the investment made...
by Mariela Barrera | Feb 27, 2022 | Blog, Customer Experience, Service
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
by Mariela Barrera | Feb 27, 2022 | Blog, Staffing
Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to...
by Mariela Barrera | Feb 27, 2022 | Blog, Strategy
May wonder if this is really the best time to think about the future of your workplace but then when? Public and private sector organizations strove to address global disruption with speed and ingenuity, using all the resources they had and, in the process, unveiling...
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