by Kaycie Reffner | Mar 29, 2023 | Future of Work
As a business, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. One of the key metrics to measure the effectiveness of your customer service is first call resolution (FCR) rates. FCR is the percentage of calls...
by Kaycie Reffner | Mar 7, 2023 | Company Updates
Companies on the 2023 Inc. 5000 Regionals: Northeast list had an average growth rate of 450 percent. rockITdata achieved a two-year revenue growth of 1,214 percent. Philadelphia, PA, March 7, 2023 – Inc. Magazine today revealed that rockITdata is No. 17 on its third...
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