Defense Health Agency’s Hearing Center of Excellence

by | May 5, 2019 | Case Study

Business Solution:  Healthcare Consulting, Strategic Planning, Balanced Scorecard, Organizational Survival Model

Challenge:  The Hearing Center of Excellence (HCE) is a division of the Defense Health Agency (DHA) within their J-9 Directorate.  Members of the Army Medical Command (MEDCOM), Air Force Medical Service (AFMS), Navy Bureau of Medicine and Surgery (BUMED), and the Department of Veterans Affairs (VA) form the HCE.  Congress mandated that each of these organizations unite in an effort to mitigate the hearing loss of active duty and prior service members. Each was operating under their own set of standards of care and best practices in their organizations’ prevention and monitoring of members’ hearing loss.  To successfully align these four entities to function as one team would require significant strategic planning facilitation, conflict resolution, mediation, and cooperation.   

Solution:  After a year of this merger being facilitated by a well-known large government contracting company with little to no progress made and at a cost of hundreds of thousands of dollars, the HCE contacted Pharos Group, Inc. HCE requested Pharos Group act as an independent advisor and technical expert to assist in leading the mission of aligning these enormous organizations and developing their strategic way forward in the fight against hearing loss. As Balanced Scorecard (BSC) Strategic Planning experts, Pharos Group facilitated, developed, aligned, automated, and implemented the BSC strategic planning model throughout the newly formed organization. Acting as the principal advisor to the Director and Deputy Direct of HCE, Pharos Group armed them with the ability to share their strategic planning story to Congress and numerous other Stakeholders. Pharos Group worked with each objective holder and the HCE Leadership to develop and automate a strategic performance dashboard of quantitative and qualitative metrics. We directed the identification of an assessment and capability measurement tool that led to the automation of the Balanced Scorecard. In doing this, we were able to develop near and long-term strategic processes and organizational performance assessment initiatives that led HCE on their desired path forward.  

Result:  Through the implementation of the BSC strategic planning model, and Pharos Group’s proprietary Organizational Survival Model (OSM), the HCE saw immediate results. DHA conducted a workforce management review that was designed to cut the workforce in the HCE. However, what DHA found was the HCE had reduced waste, fraud, and duplication of effort to the extent that DHA recognized HCE as the top Center of Excellence at reaching its goals and maximizing efficiency. Rather than cut the workforce, HCE was upsized 7 full-time employees and given a 15% budget increase.  Pharos Group’s involvement and implementation of the Organizational Survival Model successfully positioned the HCE to more efficiently and effectively fight the hearing loss of our nation’s servicemen and women in the years to come.  

duta76 perihoki mahjong wild 2 menjadi contoh permainan dadu sicbo menekankan proses dibanding hasil duta76 gates of olympus mahjong ways 2 pgsoft kini menghadirkan pola bermain baccarat yang menenangkan pikiran duta76 starlight princess mahjong wins 3 pragmatic blackjack mengajarkan pentingnya berhenti di waktu yang tepat duta76 sweet bonanza mahjong ways 2 pgsoft dipahami sebagai permainan roulette mengajarkan perihoki kesabaran membaca momen wild west gold analisis mendalam pola mahjong wins 3 pragmatic blackjack jadi pembahasan komunitas perihoki wild bandito analisa rtp live terbaru manajemen target kemenangan berkelanjutan mahjong wild deluxe sicbo gates of olympus perihoki cara pemain aktif perihoki menyikapi dinamika hasil di permainan mahjong ways 2 pgsoft baccarat lucky neko memuaskan indikasi awal pola stabil mahjong wins 3 pragmatic blackjack perihoki selalu muncul di jam tertentu sweet bonanza rahasia maxwin mahjong ways 2 pgsoft roulette hanya 20 spin manual tanpa turbo terungkap duta76 sabung ayam sv388 fakta di balik mahjong wins 3 pragmatic blackjack alasan game ini sering muncul di pembahasan pemain duta76 wild bounty hunter kajian komunitas perihoki membahas faktor kemenangan dalam mahjong wild deluxe dadu sicbo gates of olympus analisis menyeluruh faktor kemenangan mahjong ways 2 pgsoft dikupas tuntas admin perihoki baccarat starlight princess pola mahjong wins 3 pragmatic blackjack terkini bikin komunitas pemain perihoki pasti makin aktif perihoki mahjong ways 2 pgsoft roulette bisa menjadi game wild west gold favorit dengan gaya bermain santai jam larut malam membuat admin perihoki sibuk pola mahjong wins 3 pragmatic blackjack terbaca sbobet88 aws deteksi titik kombo sinkron sesi aws efek psikologis malam mahjong ways aws formula penilaian sesi modal aws formula reduksi risiko mahjong wins 3 aws hype vs data pola mahjong ways aws panduan pemula kelola saldo mahjong ways aws rahasia stabil pola mahjong ways aws respon cepat simbol mahjong ways 2 aws strategi kemenangan ringan mood stabil aws uji sensitivitas turbo mahjong wins 3 aws analisis perilaku vs rng mahjong ways aws analisis transisi simbol emas grid aws atur ritme spin berdasar saldo aws baca ritme putaran wild mahjong ways 2 aws ketenangan sabar membaca probabilitas mahjong wins 3 dalam alur terkendali mahjong wins scatter hidup uang mahjong ways scatter mewah berjalannya scatter wild cepat mahjong ways ilusi kendali mahjong wins scatter hitam awal mahjong wins tenang scatter menunggu mahjong ways stabil putaran scatter wild mahjong wins berjalan tanpa gejolak scatter mahjong wins terlihat normal scatter besar tanpa gejolak putaran mahjong ways scatter