by Kaycie Reffner | Aug 21, 2023 | Trends and Research
In the ever-evolving landscape of customer service, contact centers play a pivotal role in ensuring seamless interactions between businesses and their customers. With the rapid advancements in technology, one tool that has revolutionized the way contact centers...
by Kaycie Reffner | Aug 17, 2023 | Company Updates
[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”] With Three-Year Revenue Growth of 4,169 Percent, rockITdata Ranks No. 115 Among America’s...
by Kaycie Reffner | Apr 20, 2023 | Future of Work
As a business owner, you know that optimizing call routing in your call center is crucial to delivering exceptional customer service. But how can you streamline this process and ensure that calls are being routed efficiently? The answer is Amazon Connect. Amazon...
by Kaycie Reffner | Mar 29, 2023 | Future of Work
As a business, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. One of the key metrics to measure the effectiveness of your customer service is first call resolution (FCR) rates. FCR is the percentage of calls...
by Kaycie Reffner | Mar 7, 2023 | Company Updates
Companies on the 2023 Inc. 5000 Regionals: Northeast list had an average growth rate of 450 percent. rockITdata achieved a two-year revenue growth of 1,214 percent. Philadelphia, PA, March 7, 2023 – Inc. Magazine today revealed that rockITdata is No. 17 on its third...
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