by Mariela Barrera | Sep 2, 2022 | Trends and Research
Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
From the beginning customer satisfaction has been a top priority for Amazon Business. This is the driving force behind the development and improvements of Amazon Web Services. Creating a tool to meet Amazon’s high standards of security, flexibility, reliability, and...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning February 1, 2022, Salesforce will begin to require customers to Multi-factor Authentication (or MFA), in order to access their...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
In today’s day and age, the business world has continued to evolve at a rapid pace, which only increases the pressure on businesses to grow and mold with these continuous changes. The traditional IT solutions of the past have been left behind, and cloud computing has...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
Customers use an average of 10 channels to communicate with companies, and they expect a personalized experience across them all. Supervisors and agents need a better way to handle call volume, speed up call resolution, and bring the power of AI/ML into the contact...
Recent Comments