by Mariela Barrera | Feb 27, 2022 | Future of Work
82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can...
by Mariela Barrera | Feb 27, 2022 | Future of Work
Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth. In order to address customer needs quickly, managers must be able to easily schedule, dispatch and manage field service crew....
by Mariela Barrera | Feb 27, 2022 | Trends and Research
Moving to the cloud has been a trending topic during this pandemic. But why has it gained larger traction over the past couple of years? Short answer – the cloud allows you to access your applications and tools for you to thrive in your daily job anywhere at any time....
by Mariela Barrera | Feb 27, 2022 | Trends and Research
More than a year has passed since the World Health Organization declared COVID-19 as a pandemic. A lot of people had to adapt their daily activities to fit long lasting lockdowns. While some companies used to offer the ability to work from home as a perk, it has now...
by Mariela Barrera | Dec 9, 2019 | Case Study
The Surgeon General of the Army, U.S. Army Medical Command: Business Solution: Balanced Scorecard Strategic Planning, Organizational Survival Model Challenge: The Surgeon General (TSG) of the U.S. Army Medical Command (MEDCOM) had over 100...
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