by avkashc@rockitdata.com | May 15, 2024 | Trends and Research
In today’s era of data, the ability to break down complex information into clear, compelling visuals is a skill that sets professionals apart. Data visualization is not about creating pretty charts; it’s about telling stories, uncovering insights, and...
by Kaycie Reffner | Aug 21, 2023 | Trends and Research
In the ever-evolving landscape of customer service, contact centers play a pivotal role in ensuring seamless interactions between businesses and their customers. With the rapid advancements in technology, one tool that has revolutionized the way contact centers...
by Kaycie Reffner | Feb 21, 2023 | Trends and Research
Difference between unstructured and structured data. In the world of machine learning, data is everything. The algorithms used in machine learning require data to be fed into them in order to learn and make predictions. However, data comes in many different forms and...
by Mariela Barrera | Sep 2, 2022 | Trends and Research
Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
From the beginning customer satisfaction has been a top priority for Amazon Business. This is the driving force behind the development and improvements of Amazon Web Services. Creating a tool to meet Amazon’s high standards of security, flexibility, reliability, and...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning February 1, 2022, Salesforce will begin to require customers to Multi-factor Authentication (or MFA), in order to access their...
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