by Mariela Barrera | Sep 1, 2022 | Trends and Research
In today’s day and age, the business world has continued to evolve at a rapid pace, which only increases the pressure on businesses to grow and mold with these continuous changes. The traditional IT solutions of the past have been left behind, and cloud computing has...
by Mariela Barrera | Sep 1, 2022 | Trends and Research
Customers use an average of 10 channels to communicate with companies, and they expect a personalized experience across them all. Supervisors and agents need a better way to handle call volume, speed up call resolution, and bring the power of AI/ML into the contact...
by Mariela Barrera | Feb 27, 2022 | Trends and Research
Reducing IT costs IT executives can easily reduce computing resources to meet specific business needs and save money. Rather than estimating capacity requirements ahead of time, organizations can make changes on the go and eliminate unneeded hardware or on-premises...
by Mariela Barrera | Feb 27, 2022 | Trends and Research
The chatbot is an Artificial Intelligence technology solution that allows us to exchange messages in real-time between the user and the chat system. According to reports, currently, 82% of companies in the world say they have a positive return on the investment made...
by Mariela Barrera | Feb 27, 2022 | Trends and Research
Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to...
by Mariela Barrera | Feb 27, 2022 | Trends and Research
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
Recent Comments