by Kaycie Reffner | Apr 20, 2023 | Future of Work
As a business owner, you know that optimizing call routing in your call center is crucial to delivering exceptional customer service. But how can you streamline this process and ensure that calls are being routed efficiently? The answer is Amazon Connect. Amazon...
by Mariela Barrera | Sep 2, 2022 | Trends and Research
Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...
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