by Mariela Barrera | Feb 27, 2022 | Trends and Research
Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to...
by Mariela Barrera | Feb 27, 2022 | Future of Work
82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can...
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