rockITdata Awarded 2023 SBA Eastern Pennsylvania District Veteran-Owned Small Business of the Year
Philadelphia, PA, April 27, 2023 - The U.S. Small Business Administration’s Eastern Pennsylvania District Office announced its 2023 Small Business Week Award Winners. rockITdata was named Eastern Pennsylvania District Veteran Owned Small Business of the Year. SBA’s...
Optimizing Call Routing using Amazon Connect
As a business owner, you know that optimizing call routing in your call center is crucial to delivering exceptional customer service. But how can you streamline this process and ensure that calls are being routed efficiently? The answer is Amazon Connect. Amazon...
Boosting Your First Call Resolution Rates with AWS Connect and Machine Learning
As a business, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. One of the key metrics to measure the effectiveness of your customer service is first call resolution (FCR) rates. FCR is the percentage of calls...
rockITdata Ranks No. 17 on Inc. Northeast Fastest-Growing Private Companies
Companies on the 2023 Inc. 5000 Regionals: Northeast list had an average growth rate of 450 percent. rockITdata achieved a two-year revenue growth of 1,214 percent. Philadelphia, PA, March 7, 2023 – Inc. Magazine today revealed...
Data for Artificial Intelligence and Machine Learning Models
Difference between unstructured and structured data. In the world of machine learning, data is everything. The algorithms used in machine learning require data to be fed into them in order to learn and make predictions. However, data comes in many different forms and...
rockITdata Achieves the AWS Service Delivery Designation for Connect
PHILADELPHIA, Pa., November 8, 2022 – rockITdata achieves the AWS Service Delivery Designation for Connect rockITdata LLC (“rockITdata”), an industry leading Veteran, Minority, and Woman-owned Small Business certified by NWBOC,...
rockITdata Acquires Pharos Group, Inc
PHILADELPHIA, Pa., October 25, 2022 – rockITdata announces the strategic acquisition of the Pharos Group, Inc. rockITdata is a minority, woman-owned, and SDVOSB, providing world class IT consulting services to the government and commercial...
Call Centers – Going Back in History
Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...
Case Study – VHA High Reliability Organization – Outreach and Change Management
Case StudyManagement ConsultingVHA High Reliability Organization – Outreach and Change ManagementProblemThe Veteran Health Administration needed to align and integrate the portfolio of HRO activities and educational products across the 350,000 enterprise....
Case Study – DoD Medical Research and Development Financial Model
Case StudyManagement ConsultingDoD Medical Research and Development Financial ModelProblemUSAMRDC Laboratories are overly dependent on research reimbursements to provide critical and unique Department of Defense (DoD) readiness capabilities. The indirect costs across...
Case Study – DHA Hearing Center of Excellence
Case StudyManagement ConsultingDHA Hearing Center of ExcellenceProblemThe DoD needed to demonstrate compliance and value establishing the Hearing Center of Excellence in accordance with the National Defense Authorization Act to “deliver value to stakeholders through...
Case Study – Amazon Connect “click to dial” automation
Case StudyRockITCXAmazon Connect “click to dial” automationProblemA medical equipment supplier needed a way to automate and measure the inside sales business development process and provide them with the capability to easily follow up with prospects inside of their...
Case Study – Sales Process Enhancement
Case StudyArtificial Intelligence, Data and AnalyticsSales Process EnhancementProblemA large life sciences contract research organization in the world. The existing sales process for responding to RFPs is time consuming and requires internal rework before responding...
Case Study – Pharmaceutical Analytics Optimization
Case StudyArtificial Intelligence, Data and AnalyticsPharmaceutical Analytics OptimizationProblemPharmaceutical company had standard reporting from various source systems for finance, accounting, and procurement. This caused difficulty assembling data for analysis and...
Case Study – Retail Data Framework
Case StudyArtificial Intelligence, Data and AnalyticsRetail Data FrameworkProblemRetail company need the ability to prepare their data for analytics and combine it with third-party data. They had Snowflake setup and raw data ingested but no data structure to properly...
The Surgeon General of the Army, U.S. Army Medical Command
The Surgeon General of the Army, U.S. Army Medical Command: Business Solution: Balanced Scorecard Strategic Planning, Organizational Survival Model Challenge: The Surgeon General (TSG) of the U.S. Army Medical Command (MEDCOM) had over 100...
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Why Your Business Would Benefit From Moving to the Cloud
Reducing IT costs IT executives can easily reduce computing resources to meet specific business needs and save money. Rather than estimating capacity requirements ahead of time, organizations can make changes on the go and eliminate unneeded hardware or on-premises...
Why Having a Chatbot Will Boost Business Relations
The chatbot is an Artificial Intelligence technology solution that allows us to exchange messages in real-time between the user and the chat system. According to reports, currently, 82% of companies in the world say they have a positive return on the investment made...
Salesforce Field Service Lightning Pricing and License Types
Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to...
What Does Customer Service Look Like Today?
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
Learn to Plan for the Workplace of the Future
May wonder if this is really the best time to think about the future of your workplace but then when? Public and private sector organizations strove to address global disruption with speed and ingenuity, using all the resources they had and, in the process, unveiling...
4 Benefits of Moving Your Business to the Cloud
Moving to the cloud has been a trending topic during this pandemic. But why has it gained larger traction over the past couple of years? Short answer – the cloud allows you to access your applications and tools for you to thrive in your daily job anywhere at any time....
The Increasing Popularity of Remote Work
More than a year has passed since the World Health Organization declared COVID-19 as a pandemic. A lot of people had to adapt their daily activities to fit long lasting lockdowns. While some companies used to offer the ability to work from home as a perk, it has now...
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