All you need to know about Amazon Connect
From the beginning customer satisfaction has been a top priority for Amazon Business. This is the driving force behind the development and improvements of Amazon Web Services. Creating a tool to meet Amazon’s high standards of security, flexibility, reliability, and...
What is Salesforce MFA?
Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning February 1, 2022, Salesforce will begin to require customers to Multi-factor Authentication (or MFA), in order to access their...
The Future of the Cloud
In today’s day and age, the business world has continued to evolve at a rapid pace, which only increases the pressure on businesses to grow and mold with these continuous changes.
What is a Cloud Call Center?
Customers use an average of 10 channels to communicate with companies, and they expect a personalized experience across them all. Supervisors and agents need a better way to handle call volume, speed up call resolution, and bring the power of AI/ML into the contact...
Why Your Business Would Benefit From Moving to the Cloud
Reducing IT costs IT executives can easily reduce computing resources to meet specific business needs and save money. Rather than estimating capacity requirements ahead of time, organizations can make changes on the go and eliminate unneeded hardware or on-premises...
Why Having a Chatbot Will Boost Business Relations
The chatbot is an Artificial Intelligence technology solution that allows us to exchange messages in real-time between the user and the chat system. According to reports, currently, 82% of companies in the world say they have a positive return on the investment made...
What Does Customer Service Look Like Today?
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
Learn to Plan for the Workplace of the Future
May wonder if this is really the best time to think about the future of your workplace but then when? Public and private sector organizations strove to address global disruption with speed and ingenuity, using all the resources they had and, in the process, unveiling...
8 Important Field Service Metrics and How to Improve Them
82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can...
How to Increase Your Field Service ROI
Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth. In order to address customer needs quickly, managers must be able to easily schedule, dispatch and manage field service crew....
4 Benefits of Moving Your Business to the Cloud
Moving to the cloud has been a trending topic during this pandemic. But why has it gained larger traction over the past couple of years? Short answer – the cloud allows you to access your applications and tools for you to thrive in your daily job anywhere at any time....
The Increasing Popularity of Remote Work
More than a year has passed since the World Health Organization declared COVID-19 as a pandemic. A lot of people had to adapt their daily activities to fit long lasting lockdowns. While some companies used to offer the ability to work from home as a perk, it has now...
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