All you need to know about Amazon Connect
From the beginning customer satisfaction has been a top priority for Amazon Business. This is the driving force behind the development and improvements of Amazon Web Services. Creating a tool to meet Amazon’s high standards of security, flexibility, reliability, and...
What is Salesforce MFA?
Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning February 1, 2022, Salesforce will begin to require customers to Multi-factor Authentication...
The Future of the Cloud
In today’s day and age, the business world has continued to evolve at a rapid pace, which only increases the pressure on businesses to grow and mold with these continuous changes. The traditional IT solutions of the past have been left behind, and cloud computing has...
What is a Cloud Call Center?
Customers use an average of 10 channels to communicate with companies, and they expect a personalized experience across them all. Supervisors and agents need a better way to handle call volume, speed up call resolution, and bring the power of AI/ML into the contact...
Why Your Business Would Benefit From Moving to the Cloud
Reducing IT costs IT executives can easily reduce computing resources to meet specific business needs and save money. Rather than estimating capacity requirements ahead of time, organizations can make changes on the go and eliminate unneeded hardware or on-premises...
Why Having a Chatbot Will Boost Business Relations
The chatbot is an Artificial Intelligence technology solution that allows us to exchange messages in real-time between the user and the chat system. According to reports, currently, 82% of companies in the world say they have a positive return on the investment made...
What Does Customer Service Look Like Today?
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
Salesforce Field Service Lightning Pricing and License Types
Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to...
Department of Veterans Affairs, Veterans Health Administration
Business Solution: Strategic Consulting, Budget Alignment, Healthcare Consulting Challenge: As a part of the Department of Veterans Affairs (VA), the Veterans Health Administration (VHA) serves the needs of nine million enrolled Veterans each year. With...
Defense Health Agency’s Hearing Center of Excellence
Business Solution: Healthcare Consulting, Strategic Planning, Balanced Scorecard, Organizational Survival Model Challenge: The Hearing Center of Excellence (HCE) is a division of the Defense Health Agency (DHA) within their J-9 Directorate. Members...
Department of Homeland Security, United States Coast Guard, Maritime Law Enforcement Academy
Business Solution: Training and Education Challenge: Established in 2004 and located within the Federal Law Enforcement Training Center (FLETC) in Charleston, SC, the U.S. Coast Guard (USCG) Maritime Law Enforcement Academy (MLEA) is the premier training...
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.