Problem

Committing to a long-term journey towards High Reliability and a Just Culture – focused on Veteran and staff safety and transparency – VHA wanted to implement the infrastructure necessary to sustain a baseline level of understanding of Just Culture principles throughout its ~400k employees.

Solution

Trained Executive Leadership Councils across 18 VISNs, establishing leadership commitment, and certified an average of twelve HRO Baseline Training Trainers at 139 VA Medical Centers, in a 100% virtual environment during the height of COVID-19 restrictions, to enable a sustainable pool or trainers, enterprise-wide.