rockITdata News
rockITdata News

rockITdata Named to Inc. Business Media’s Vet100 List

Philadelphia-area company ranked among 100 Fastest-Growing Veteran-Owned Businesses Philadelphia, PA, November 2, 2023 – rockITdata has been named to annual Vet100 list—a compilation of the nation’s fastest growing veteran-owned businesses. The ranking, created in...

read more

rockITdata Ranks No. 115 on the 2023 Inc. 5000

With Three-Year Revenue Growth of 4,169 Percent, rockITdata Ranks No. 115 Among America’s Fastest-Growing Private Companies NEW YORK, August 15, 2023 – Inc. revealed today that rockITdata ranks No. 115 on the 2023 Inc. 5000, its annual list of the fastest-growing...

read more

Call Centers – Going Back in History

Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...

read more

Call Centers – Going Back in History

Call centers have been around since the early 1960’s and undoubtedly have made major strides. Offices of major telephone companies used call centers to handle various inquiries. In the 70’s and 80’s, new technologies made call centers more prominent. These call...

read more
What is a Cloud Call Center?

What is a Cloud Call Center?

Customers use an average of 10 channels to communicate with companies, and they expect a personalized experience across them all. Supervisors and agents need a better way to handle call volume, speed up call resolution, and bring the power of AI/ML into the contact...

read more

rockITdata Named to Inc. Business Media’s Vet100 List

Philadelphia-area company ranked among 100 Fastest-Growing Veteran-Owned Businesses Philadelphia, PA, November 2, 2023 – rockITdata has been named to annual Vet100 list—a compilation of the nation’s fastest growing veteran-owned businesses. The ranking, created in...

read more

rockITdata Ranks No. 115 on the 2023 Inc. 5000

With Three-Year Revenue Growth of 4,169 Percent, rockITdata Ranks No. 115 Among America’s Fastest-Growing Private Companies NEW YORK, August 15, 2023 – Inc. revealed today that rockITdata ranks No. 115 on the 2023 Inc. 5000, its annual list of the fastest-growing...

read more

How to Increase Your Field Service ROI

Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth. In order to address customer needs quickly, managers must be able to easily schedule, dispatch and manage field service crew....

read more

The Increasing Popularity of Remote Work

More than a year has passed since the World Health Organization declared COVID-19 as a pandemic. A lot of people had to adapt their daily activities to fit long lasting lockdowns. While some companies used to offer the ability to work from home as a perk, it has now...

read more

Learn to Plan for the Workplace of the Future

May wonder if this is really the best time to think about the future of your workplace but then when? Public and private sector organizations strove to address global disruption with speed and ingenuity, using all the resources they had and, in the process, unveiling...

read more

4 Benefits of Moving Your Business to the Cloud

Moving to the cloud has been a trending topic during this pandemic. But why has it gained larger traction over the past couple of years? Short answer – the cloud allows you to access your applications and tools for you to thrive in your daily job anywhere at any time....

read more
What is Salesforce MFA?

What is Salesforce MFA?

Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning February 1, 2022, Salesforce will begin to require customers to Multi-factor Authentication (or MFA), in order to access their...

read more