rockITCX

The next generation cloud-based contact center solution

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Is your CCaaS:

Cloud-based.
Remote-first.
Always-on.
Automated.
Personalized.
Self-led.
Device agnostic.

If not, we can help.

Check out our rockITCX Case Studies ⌵

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rockITCX is the next generation of contact center technology

Discover

Customer-Facing Self-Service
Knowledgelake
AI & ML Content Analysis
Multimedia Content Library
Chat Bot

Connect

Omni-channel communication engine: Phone, SMS & Chat, Social Media
Skill-based routing
Performance reporting

Engage

Integrated agent UI
Omni-channel support management
Contact, case & activity management
Reporting tools & dashboards

Work

Workforce Management
Professional services
Call center support
Agents & Supervisors

Our Technology Partners

Case Studies

Amazon Connect “click to dial” automation

A medical equipment supplier needed a way to automate and measure the inside sales business development process, in order to easily follow-up with prospects within Salesforce. We leveraged the CTI capabilities provided in the Salesforce platform along with Amazon Connect to allow the sales team to track and report call activity metrics, providing them with valuable data and visibility.

Learn More