by Kaycie Reffner | Aug 21, 2023 | Blog, Call Centers, Customer Experience
In the ever-evolving landscape of customer service, contact centers play a pivotal role in ensuring seamless interactions between businesses and their customers. With the rapid advancements in technology, one tool that has revolutionized the way contact centers...
by Kaycie Reffner | Apr 20, 2023 | Blog, Call Centers, Customer Experience
As a business owner, you know that optimizing call routing in your call center is crucial to delivering exceptional customer service. But how can you streamline this process and ensure that calls are being routed efficiently? The answer is AWS Connect. AWS Connect is...
by Kaycie Reffner | Mar 29, 2023 | Blog, Call Centers, Customer Experience
As a business, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. One of the key metrics to measure the effectiveness of your customer service is first call resolution (FCR) rates. FCR is the percentage of calls...
by Mariela Barrera | Feb 27, 2022 | Blog, Customer Experience, Service
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a...
by Mariela Barrera | Feb 27, 2022 | Blog, Customer Experience, Service
82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for fast, personalized, and connected engagement anytime, anywhere, has compelled service leaders to take notice. Effective service can...
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