by Mariela Barrera | Feb 27, 2022 | Blog, Staffing
Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all the information needed to help the customer anytime, anywhere and from any device. From intelligently scheduling employees, to...
by Mariela Barrera | Feb 27, 2022 | Blog, Staffing
More than a year has passed since the World Health Organization declared COVID-19 as a pandemic. A lot of people had to adapt their daily activities to fit long lasting lockdowns. While some companies used to offer the ability to work from home as a perk, it has now...
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